Returns & Exchanges

How do I return an item?

email us at: hello@duboisland.com

 

Returns & Exchanges Policy

If you wish to return your products, and have an un-used product, please read to ensure your return request meets the criteria below:

To complete your return, we require a receipt or proof of purchase.

We will accept returns for exchange or refund five (5) calendar days after delivery of the product. At our sole discretion after five (5) calendar days, we will offer an exchange or store credit only. Items to be returned must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 5 calendar days of the delivery date (after 5 days no returns are allowed)
  • must not be a custom order, or customized order
  • unless noted that it cannot be returned or has a different return policy time period other than that 5 days noted in that item's particular item description.

  • If address is not provided or legible, and courier cannot deliver or order is shipped back, the second shipment will be at customer expense for a refund to be allowed

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 10% safety restocking fee for returned items that are not being exchanged and are not damaged.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 

Again you MUST contact us within 5 days if you intend to return ANY item back to our store.

Returned to us AFTER 5 days and WITHOUT contacting us will NOT be refunded.

Return to the following address:

DuBoisland

PO Box 9022

Anaheim, CA 92812

 

 

Received Damaged Item or Incorrect Item

If you received a damaged or incorrect item, please email us immediately. 

Due to the customization of cold cups they are NOT eligible for return/exchange unless there is a mistake made by us during manufacturing. Please email within five (5) calendar days after delivery of item if there is any issues with your order.

To open and file the claim case, you’ll need to:

  • send hello@duboisland.com photos of your package and damaged product along with your order number. 
  • Keep the item in your possesion during the claim process & reship to DuBoisland after receiving the shipping label from DuBoisland. (if applicable to your case) 
  • DuBoisland can’t claim any damage after 5 calendar days of delivery.

 

Undeliverable Mail

It is the customers responsibility to confirm, before placing their order, that the designated shipping address is correct. Any orders whose shipping address was incorrectly entered, resulting in the inability to deliver, will be subject to an additional shipping charge based on original order.