Frequently Asked Questions

What is your average processing time?

All orders are processed and ready to be shipped in 3-5 business days.

What is your average shipping time?

All order are shipped via USPS First Class Mail (3-6 Business Days) or USPS Priority Mail (1-3 Business Days)

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Do you offer cancellations?

Unfortunately we do not offer cancellations on orders.

Can DuBoisland ship to PO Boxes?

Yes!

Can DuBoisland ship to an APO addresses?

Yes!

Does DuBoisland ship Internationally?

Currently we do not, but hopefully soon! 

I entered an incorrect shipping address, What do I do?

It is the customers responsibility to confirm, before placing their order, that the designated shipping address is correct. Any orders whose shipping address was incorrectly entered, resulting in the inability to deliver, will be subject to an additional charge based on original order.

My tracking number says my product is delivered, but I didn't receive it. What do I do?

Once your shipment is "confirmed delivered" by the courier, we (DuBoisland) can no longer accept refund requests, or inquire as to the order status. If the customer has a shipment that has been confirmed delivered, yet they are not in receipt of the product, it is the customers responsibility to contact and file a claim with the courier.